Transparent and customer-friendly refund and cancellation process
Astroeshop believes in complete customer satisfaction and the transparency of the order cancellation process. To meet the needs of our customers, we have a very liberal "Return Policy" for purchases made from our website. In the unlikely event that a customer expresses dissatisfaction with the authenticity or quality of products purchased from us, we will initiate a product refund. However, please note that:
Customer cannot initiate online cancellation from their order log and are advised to contact the CRM team to receive any cancellation request or for any cancellation related queries/clarifications.
If a customer requests to cancel an item(s), please allow a minimum of 1-2 business days to process the request and 3-4 days to initiate a refund. An email will be sent to the customer notifying them of their status and refunds will be processed soon after we receive the canceled items back in good condition. However, if the customer chooses to transfer the money back to the bank account, the process will take 7-10 working days for the refund to be made, after receiving the returned item(s).
No. The customer cannot cancel part of the order.
Email support@astroeshop.com with your bank account information. Beneficiary Name, Account Number, Bank Branch, IFSC Code and your mobile number to facilitate quick action.
Astroeshop has created a simple refund policy with our customers' best interests in mind. Please note that the customer must, however, send the product back in its original condition without damage, at its own expense via courier. Under no circumstances will Astroeshop be responsible for refunds if the product is found to be tampered with, damaged or defective in any way when we receive it.
*Customized products will not be exchanged or returned under any circumstances.
Please call us on our helpline 9599686887 (India only) and speak to our customer support executive or email us at support@astroeshop.com. Once your claim is registered by us and we receive the product back from you, we will transfer the money to your bank account through NEFT.
To initiate a bank transfer, we need you to provide the following bank details to support@astroeshop.com:
You can call us on our helpline number and speak to our customer support executive or email us at support@astroeshop.com along with your bank account details as mentioned above. We will refund the money to your bank account after receiving the product in its original condition.
You can call us on our helpline number and speak to our customer support executive or email us at support@astroeshop.com. Once your request has been registered by us and we have received the product back from you in its original condition, we will credit the amount back to the same credit card that was used to purchase the product.
All homas (Fire labs) and Poojas performed by Astroeshop on behalf of the customer are performed according to Vedic practices strictly by priests who have initiation in performing the rituals. If any of our customer names/birth stars are accidentally left out while doing group homas/poojas, during a special event, that particular name can be placed in another Fire Lab/Pooja. Otherwise, the customer can request a refund if they wish. Otherwise, the refund cannot be applied in all cases.
Please note that in case of a rescheduling request for an individual Homa/Pooja, the customer must inform the CRM team requesting the rescheduling at least 48 hours before the scheduled time when we are to stop the preparations. In this way, necessary arrangements can be made to reschedule the homa/Pooja.
Further updates on the date and time of the rescheduled homa will be communicated to the customer via email.
Contact our customer support team for assistance: